Empowering Individuals by Offering Opportunities

Our mission, in partnership with the community, is to provide quality, cost effective and accessible human services that maximize the potential of individuals and families.

What's New

Trauma Informed Care Approach
Posted 1/13/2016 by dschmutzer@co.wood.wi.us
The Wood County Human Services Department began learning about what it means to utilize trauma informed principles of care as part of a department wide initiative. This process began with the development of a committee that includes employees from each service area throughout the department. Our vision for Trauma Informed Care is to empower and instill hope by understanding, recognizing, and responding to the effects of trauma and creating a safe environment for consumers, employees, partners and our communities.

Trauma Informed Care (TIC) shifts the perspective away from asking “what is wrong with you?” to instead ask “what has happened to you?”. We have recently completed an agency assessment that has provided information regarding areas of strengths and areas for improvements as we continue our journey towards becoming more trauma informed.

The principles of Trauma Informed Care align with our department mission, vision, and values; we believe that embracing the perspectives learned through research, regarding how traumatic stress can impact healing and recovery, we will have better outcomes for the consumers we serve.
Wood County Foster Care Program
Posted 1/6/2016 by dschmutzer@co.wood.wi.us
The Wood County Foster Care Program continues to search for individuals and families who are willing and able to become foster parents. If caring for children and youth is something that interests you, please consider Foster Care.

If you have an interest in learning more, please contact Julia Dauenhauer at 715-421-8629 or Grace Bauer at

Or click on the link to direct you to the Wood County Human Services Foster Care web page.
CMS five-star rating symbol
CMS Five Star Rating
Posted 8/27/2015 by dschmutzer@co.wood.wi.us
June 18, 2015 -  Norwood Health Center has been recognized by the Centers for Medicare & Medicaid (CMS) by receiving the highest possible overall rating of 5 stars. Crossroads has earned an overall 5 star rating, while Pathways TBI has earned an overall 4 star rating. Congratulations to the staff on Crossroads & Pathways for their dedication to patient care, quality & excellence! 

Nursing homes with 5 stars are considered to have much above average quality and nursing homes with 1 star are considered to have quality much below average. There is one Overall 5-star rating for each nursing home, and a separate rating for each of the following three sources of information:

Health Inspections – The health inspection rating contains information from the last 3 years of onsite inspections, including both standard surveys and any complaint surveys. The most recent survey findings are weighted more than the prior two years.

Staffing –This rating considers differences in the levels of residents' care need in each nursing home. For example, a nursing home with residents who had more severe needs would be expected to have more nursing staff than a nursing home where the resident needs were not as high.

Quality Measures (QMs) – The quality measure rating has information on 11 different physical and clinical measures for nursing home residents. The QMs offer information about how well nursing homes are caring for their residents’ physical and clinical needs. 

Outpatient Mental Health Clinic Expands Psychiatry Services Using Tele-health
Posted 8/3/2015 by dschmutzer@co.wood.wi.us
In July, the Outpatient Mental Health Clinic began offering psychiatry services out of the Chestnut Street Branch Office Clinic in Marshfield. Dr. Sheila Rao has joined the clinic as a contracted provider offering psychiatry services to adults. Dr. Rao completed her Psychiatric Residency program in 2003 at the Medical College of Wisconsin. She currently practices in Illinois.

When using Tele-health, the doctor can be located anywhere in the country. This is what allows Dr. Rao to work in Wood County. A nurse facilitates the appointment and remains with the person throughout the time they are talking with the doctor using video equipment. This service can be accessed by individuals who are currently enrolled in the Mental Health Outpatient Clinic.

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